• Joshua Okemwa Nyang'au Kisii University
  • James Ogalo


Successful e-government implementation at county governments can potentially improve efficiency and effectiveness of internal administration within government, to re-locate government service from government offices to locations closer to the citizens hence fastening access to government services. However, its implementation in economically and technologically transitioning countries such as Kenya has remained problematic as majority of e-government projects end as a failure. Different scholars and practitioners attribute the failures to poor strategy, technology among other reasons while others associate the failures to the design reality gap created between the existing proposed e-government implementation models and the real contextual experiences on the ground. Most e-government implementation models adopted by developing countries originate from developed countries that are exclusively designed to cater for their specific contexts. This paper explores the extent of application of the existing models at county governments in Kenya and clearly showing the inconsistencies and the design gap that exist on the application of these models. The study will then suggest new research dimensions that require careful attention for successful ICT projects developments.

Key Words: E-Government, Successful, Contextualizing, Implementation, Design


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