CONTEXTUALIZING E-GOVERNMENT IMPLEMENTATION MODEL FOR COUNTY GOVERNMENTS IN KENYA

  • Joshua Okemwa Nyang'au Kisii University
  • James Ogalo

Abstract

Successful e-government implementation at county governments can potentially improve efficiency and effectiveness of internal administration within government, to re-locate government service from government offices to locations closer to the citizens hence fastening access to government services. However, its implementation in economically and technologically transitioning countries such as Kenya has remained problematic as majority of e-government projects end as a failure. Different scholars and practitioners attribute the failures to poor strategy, technology among other reasons while others associate the failures to the design reality gap created between the existing proposed e-government implementation models and the real contextual experiences on the ground. Most e-government implementation models adopted by developing countries originate from developed countries that are exclusively designed to cater for their specific contexts. This paper explores the extent of application of the existing models at county governments in Kenya and clearly showing the inconsistencies and the design gap that exist on the application of these models. The study will then suggest new research dimensions that require careful attention for successful ICT projects developments.

Key Words: E-Government, Successful, Contextualizing, Implementation, Design

References

Ahmad, M. O., Markkula, J., & Oivo, M. (2012). Factors influencing the adoption of e-government services in Pakistan. Paper presented at the European, Mediterranean & Middle Eastern conference on information systems.
Al-Nuaim, H. (2011). An evaluation framework for Saudi e-government. Journal of e-Government Studies and Best Practices, 2011, 1-12.
Basu, S. (2004). E‐government and developing countries: an overview. International Review of Law, Computers & Technology, 18(1), 109-132.
Baum, C., & Di Maio, A. (2000). Gartner’s four phases of e-government model. Gartner Group.
Bott, M., & Young, G. (2012). The role of crowdsourcing for better governance in international development. Praxis: The Fletcher Journal of Human Security, 27(1), 47-70.
Burke, M. (2012). One: A DECADE OF e-GOVERNMENT RESEARCH IN AFRICA.
Bwalya, K. J., Du Plessis, T., & Rensleigh, C. (2014). E-government implementation in Zambia–prospects. Transforming Government: People, Process and Policy, 8(1), 101-130.
Bwalya, K. J., & Healy, M. (2010). Harnessing e-government adoption in the SADC region: a conceptual underpinning. Electronic Journal of E-government, 8(1), 23-32.
Economic, U. N. D. o. (2010). United Nations E-government Survey 2010: Leveraging E-government at a Time of Financial and Economic Crisis (Vol. 2): United Nations Publications.
Flak, L. S., Olsen, D. H., & Wolcott, P. (2005). Local e-government in Norway: Current status and emerging issues. Scandinavian Journal of Information Systems, 17(2).
Gartner, A. (2007). Majority of e-government initiatives fail or fall short of expectations. Inc’s Executive Programs. San Diego.
Gautrin, H.-F. (2004). Connecting Québec to its citizens. Report on E-Government-Québec, 1-34.
Grant, G., & Chau, D. (2006). Developing a generic framework for e-government. Advanced Topics in Information Management, 5, 72-94.
Gupta, M., & Jana, D. (2003). E-government evaluation: A framework and case study. Government Information Quarterly, 20(4), 365-387.
Heeks, R. (2003). Most egovernment-for-development projects fail: how can risks be reduced? (Vol. 14): Institute for Development Policy and Management, University of Manchester Manchester.
Heeks, R. (2006). Understanding and measuring eGovernment: international benchmarking studies. Paper presented at the UNDESA workshop,“E-Participation and E-Government: Understanding the Present and Creating the Future”, Budapest, Hungary.
Heeks, R., & Bailur, S. (2007). Analyzing e-government research: Perspectives, philosophies, theories, methods, and practice. Government Information Quarterly, 24(2), 243-265.
Hiller, J. S., & Belanger, F. (2001). Privacy strategies for electronic government. E-government, 200, 162-198.
Ifinedo, P. (2006). Towards e-government in a Sub-Saharan African country: Impediments and initiatives in Nigeria. Journal of E-Government, 3(1), 3-28.
Irani, Z., Al-Sebie, M., & Elliman, T. (2006). Transaction stage of e-government systems: identification of its location and importance. Paper presented at the Proceedings of the 39th Annual Hawaii International Conference on System Sciences (HICSS'06).
KENYA, L. O. (2010). The Constitution of Kenya, 2010. Attorney General Nairobi.
Kibwana, K. (2001). Initiatives Against Corruption in Kenya: Legal and Policy Interventions, 1995-2001: Claripress.
Kim, C.-K. (2007). A Cross-national Analysis of Global E-government. Public Organization Review, 7(4), 317-329.
Kim, D.-Y., & Grant, G. (2010). E-government maturity model using the capability maturity model integration. Journal of Systems and Information Technology, 12(3), 230-244.
Kumar, R., & Best, M. L. (2006). Impact and sustainability of e-government services in developing countries: Lessons learned from Tamil Nadu, India. The Information Society, 22(1), 1-12.
Layne, K., & Lee, J. (2001). Developing fully functional E-government: A four stage model. Government Information Quarterly, 18(2), 122-136.
Löfstedt, U. (2005). e-Government-assessment of current research and proposals for future directions. Paper presented at the IRIS 28: proceedings of the 28th Information Systems Research Seminar in Scandinavia: 6-8 Augusti, Kristiansand, Norway.
Maumbe, B. M., Owei, V., & Alexander, H. (2008). Questioning the pace and pathway of e-government development in Africa: A case study of South Africa's Cape Gateway project. Government Information Quarterly, 25(4), 757-777.
Moon, M. J. (2002). The evolution of e‐government among municipalities: rhetoric or reality? Public administration review, 62(4), 424-433.
Mpinganjira, M. (2011). E-government in Africa: Lessons from the Case of Tax E-filing in South Africa. Paper presented at the E-Learn: World Conference on E-Learning in Corporate, Government, Healthcare, and Higher Education.
Mutula, S. M. (2008). Digital divide and economic development: case study of sub-Saharan Africa. The Electronic Library, 26(4), 468-489.
Nabafu, R., & Maiga, G. (2012). A model of success factors for iplementing local e-government in Uganda.
Nations, U. (2012). United Nations E-government Survey 2012: E-government for the People: UN.
Ndou, V. (2004). E-government for developing countries: opportunities and challenges. The Electronic Journal of Information Systems in Developing Countries, 18.
Njuru, J. W. (2011). Implications of e-government on public policy and challenges of adopting technology: The case of Kenya. Ustawi Journal of Global Affairs and Public Policy, 1(1).
Rahman, H. (2007). E-government readiness: from the design table to the grass roots. Paper presented at the Proceedings of the 1st international conference on Theory and practice of electronic governance.
Seifert, J. W. (2003). A primer on e-government: Sectors, stages, opportunities, and challenges of online governance.
Sharma, S. K., & Gupta, J. N. (2003). Building blocks of an e-government: A framework. Journal of Electronic Commerce in Organizations (JECO), 1(4), 34-48.
Siau, K., & Long, Y. (2005). Synthesizing e-government stage models-a meta-synthesis based on meta-ethnography approach. Industrial Management & Data Systems, 105(4), 443-458.
Skietrys, E., Raipa, A., & Bartkus, E. V. (2015). Dimensions of the efficiency of public-private partnership. Engineering Economics, 58(3).
UN, E. (2014). Government Survey. 2014. E-government for the Future We Want.
West, D. M. (2004). E‐government and the transformation of service delivery and citizen attitudes. Public administration review, 64(1), 15-27.
West, D. M. (2008). Improving technology utilization in electronic government around the world, 2008: Brookings Institution, Governance Studies.
Yasin, M. M., & Yavas, U. (2007). An analysis of e-business practices in the Arab culture: Current inhibitors and future strategies. Cross Cultural Management: An International Journal, 14(1), 68-73.
Zarei, B., Ghapanchi, A., & Sattary, B. (2008). Toward national e-government development models for developing countries: A nine-stage model. The international information & library review, 40(3), 199-207.
Published
2016-08-24